Tldr: When setting up a child account, make the date of birth 17 years ago so you have the option to upgrade it in the next year. I fully expect the fax number to be inactive when I try. The biggest irritation is that I was given out-of-date documentation for 4 days before someone actually gave me the right answer, and I have yet to see if that information is actually correct. So, to 'protect' my child's privacy, I need to totally compromise mine by scanning my driver's license and 'other ID' and sending to some phone number somewhere. No indication on how long it will take, or what the process is after that. It involves me sending everything but my mortgage statement via FAX to Microsoft. Since I have progress, saves, and purchases on this account, that's not going to work either.įinally, they send me a procedure to change it. They then suggested I could set up another account. Their initial answer was 'wait 7 years and try again'. Third-parties can override all parental controls and determine which games you can and can't play. So if your child stops using the account, and you want it as a guest account, forget it. Apparently it's not the birthdate on the account that determines when the account 'matures', it's the birthdate on the account when it is set up. They send me to lvl 2 support, they send me the procedure-same one-I carefully explain what I'm trying to do, and that their 2012 procedure is out of date, yet still on the website. The options/menus they tell you to use don't exist on 360 or ONE. I contact MS chat support, and they send me the procedure to promote the account. Tried to play Battlefield 1 that I bought on Monday, and EA won't link his Origin account because MS still has it flagged as a child account. Microsoft doesn't need my child's name and correct date of birth just to give me child controls.Ī while back, I set all the parent controls to unrestricted because he's older. When I set up the account, I picked a random birthdate.

My son had a LIVE account when he was younger.

How to change age on microsoft account